Using the phone-to-phone service involves 4 simple steps:

1. Register

You must register in order to gain access to our services. After registering, you will be able to purchase calling time, check your account balance, view your call history, and make long distance phone calls using your personal PIN number. Upon registration, you will receive a confirmation email from us containing your PIN number. Please, keep this email for further reference. In addition, all personal information you provide to is protected according to our privacy policy.

2. Purchase calling time

All payments are done via credit cards online. You can purchase additional calling time at any time. For more information on buying time please review the 'How to Buy' page.

3. Install your Softphone

• Enable the ACTIVE-X controls on your internet browser.
• Click on the SOFTPHONE to download it
• Enter your the PIN number (or Username and Password) you have received upon registration.
• The Softphone will take a minute to load the application and then will say “Registered and Ready to make a Call.”
• Plug in any USB phone or any Microphone/Speaker headset . Note: If the dialpad on your USB phone does not function use the Softphone dialer.
• If you have any problems, visit the Troubleshooting Guide

4. Place calls using your Softphone

• Dial your destination using the numeric keypad on your computer or by clicking on the keypad of the Softphone with your mouse. When you dial, make sure you click on the Softphone so your computer is focused on the Softphone application.
• To call the US/Canada and certain Caribbean countries, dial 1+ area code + number
• To make an international call, dial +country code + city code + number, e.g. 441xxxxxx to call the UK.
• To call another Softphone, call the Caller ID of the person you wish to dial. The Caller ID can be found by clicking on ID block in the top of the status window of the Softphone.

Place calls using the phone card option

• Within US dial the toll-free access number 1-877-246-4773.
• At the prompt, enter the PIN number you have received upon registration.
• After confirmation from the system operator, dial the number you wish to call followed by the (#) button.
• After you complete the call, you may dial the 'pound' button twice (##) to start a new call.